Care and repair

Is it possible to repair my bag? 

Every Clio bag and accessory is crafted to last, but if something goes wrong, we’ve got you covered. To have your item repaired in our atelier, please fill out our repair form. Don’t forget to include: 

Once we receive your request, we’ll get back to you within a few days with the next steps. Repairs typically take around 3 weeks. 
 
Warranty & repairs 

 
All Clio pieces come with a warranty. For metallic parts, coverage applies automatically, depending on use and care. For leather, a natural, living material, our workshop reviews each case individually to determine the best solution. 

How do I take care of my leather handbag or accessory? 

Leather is a living material, it breathes, ages beautifully, and thrives with a little love. At Clio, we create high-quality leather goods designed to be enjoyed for years, and we want to help you keep them in perfect shape. 

Discover all our tips and tricks for cleaning, conditioning, and storing your leather pieces in our Care Guide